Full policy

Contact details

• Barclay Jones, Chapel Allerton House, 114 Harrogate Road, LEEDS, LS7 4NY, GB
• 0333 9000 987
• dpo@barclayjones.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names, contact details and addresses
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings

 We collect or use the following information for service updates or marketing purposes:

• Names, contact details and addresses
• Marketing preferences
• Recorded images, such as photos or videos
• IP addresses
• Website and app user journey information
• We collect or use the following information to comply with legal requirements: Name and contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are Consent / Contract / Legitimate Interest.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are Consent / Contract / Legitimate Interest.

Our lawful bases for collecting or using personal information for legal requirements are Consent / Contract / Legitimate Interest.

We will collect and process your data when you sign up or your company signs you up for our training services. We will use your data to provide you with a login and access to our services and communicate to you to promote features, courses, and other marketing-related activities required to keep you informed about this platform.

Where we get personal information from

• People directly
• Third parties
• Third parties could be your direct employer

How long we keep information

We will retain your data for up to 7 years,. That is aligned with our financial regulatory requirements.

Who we share information with

Data processors

• Titus. This data processor does the following activities for us: Manage and support our training platform.
• Zendesk. This data processor does the following activities for us: Service for us to provide helpdesk support and log tickets.
• MailChimp: This data processor does the following activities for us: Provide marketing and promotion for our platform and services.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF

• Helpline number: 0303 123 1113
• Website: https://www.ico.org.uk/make-a-complaint

Last updated: 27 Aug 2024